• Learners are encouraged to share any informal complaints at cs@skansecampus.com so that the relevant support team can promptly deal with the issue.
• In case of technical issues faced in the study room, learners should use the ‘Technical Support’ link, in the study portal, to send a message to the relevant team.
• In case the previous complaints are not catered to or if the learner wants to lodge a formal complaint, they should e-mail at complaints@skansecampus.com
• The relevant quality assurance team will follow-up on the complaint within 3 working days and resolve it as soon as possible, once all the facts become available.
• All complaints will be dealt with confidentially and the learner has the right to lodge an appeal, in which case the appeal will be passed on to the Strategic Board for the final decision. The final decision cannot be appealed.
• The contact detail of the representative handling the complaint will be communicated to the complainant by the Quality Assurance team.
• If you have exhausted both your learning provider complaint’s process and ACCA’s, you can escalate to the appropriate regulator. Details of which can be found on the ACCA website at the following link: https://www.accaglobal.com/gb/en/footertoolbar/contact-us/connect/unhappy.html

Still having issues and looking for assistance?
You can email us on complaints@skansecampus.com for inquiries and complaints.